Avoid random phone numbers. That’s the final word upfront on this blog post about choosing memorable customer-responsive phone numbers for …
According to anthropologist Amber Case, we are all cyborgs now. It seems that most people are symbiotically linked to a phone, …
You’re in your car and see an interstate billboard for a florist. In a flash, you remember that tomorrow is …
Businesses can manage the customer experience across phone, email, text, and social media through the use of cloud contact centers. …
Follow this step-by-step guide on how to verify your number, and why it’s important in the fight against spam. You …
Chances are that you’ve already heard how digital marketing is the future of increasing conversion rates. You may have even heard about …
Leveraging social media is a good way for a brand to generate awareness, promote products, and build a community, but …
Thanks to 5G, our world is in the middle of a huge technology shift. With early stage 5G networks already …
Average handle time, or AHT, is one of the most tracked metrics in call centers. In this article, we will look at …
Is it overly optimistic to use the term “post-pandemic” to describe present conditions? Maybe. After all, we’re still hearing about …
As more companies are taking advantage of the insights that call intelligence provides, more managers and small business owners are wondering what …
There have never been more options for your business phone system than the choices you currently have. Two of the …