Marketing Strategy
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How Will 5G Change Digital Marketing?
Thanks to 5G, our world is in the middle of a huge technology shift. With early stage 5G networks already …
Average Handle Time: What It Is and How to Lower It
Average handle time, or AHT, is one of the most tracked metrics in call centers. In this article, we will look at …
Post-Pandemic Marketing Trends to Watch
Is it overly optimistic to use the term “post-pandemic” to describe present conditions? Maybe. After all, we’re still hearing about …
Questions to Ask Before Picking a Call Intelligence Platform
As more companies are taking advantage of the insights that call intelligence provides, more managers and small business owners are wondering what …
Virtual Phone Systems Versus VOIP
There have never been more options for your business phone system than the choices you currently have. Two of the …
Why Your Business Does(n’t) Need a Data Analyst
Chances are that you’ve heard all about how data analysts can help companies all over the world grow market share, …
How to Create a Successful Text: 8 Tips
If you’re not using SMS marketing in your business, you should be. Text message marketing is a budget-friendly way to reach a …
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The Perfect Phone System For Non-Profits
For non-profit organizations, choosing a phone system is a very important decision, and the truth is this decision can be …
Choosing the Best Phone System for Your Small Business
Every business needs a phone system. You have customers you need to call, employees you need to coordinate, and vendors …
5 Reasons “Free” Call Tracking Will Cost Your Company in Big Ways
Free is a good price, right? It’s…free. You can’t beat it. The only problem is that when the subject turns …
Should Your Next Call Tracking Campaign Be Outsourced?
You’ve launched your marketing campaign. You have ads strategically placed in print, broadcast, and digital media, and the phones are …
How to Set Up Your Business Phone System in Less Than 30 Minutes
It’s exciting to start a new business, but it involves a lot of setup. You have to hire employees. You …