The most frequently asked questions about 800.com’s virtual phone system are answered below. If you don’t find the answer you are looking for you can ask us via our support center at Support Center.
Yes, you can change your plan at any time by contacting customer service.
Vanity numbers take approximately 3-5 days to be activated. A random number chosen can be activated within 1-2 hours. You can begin using your number following activation. Your number will be displayed on the order confirmation page and in the order receipt email. If you have any questions please call customer service at 800-800-4321.
Yes, you can seamlessly transfer your existing toll-free number to 800.COM.
How To Switch:
TOLL-FREE NUMBER TRANSFER FORM
Yes, you can add additional numbers to your 800.com account at any time by simply logging in to your account and purchasing a new number.
You can login to your 800.com account using your email address and password that you signed up with, by clicking on >> My Account in the top-right corner of the home page.
If you’d like to change your password:
Please Note: Changing your email address will change the username you use for logging in to your account online.
All plans include every feature we offer >> View all features
Each plan states the number of minutes on it in the pricing area. If a customer uses more minutes then the plan allows, an overage charge related to each plan is included in the description of the plan. Our Unlimited plans are subject to our Reasonable Use Policy in our Terms and Conditions https://www.800.com/terms
You can route your number to any country worldwide to any phone. We include over 60 destinations at no additional charge. Some countries have additional termination rates depending on the country you are routing your calls to.
To access your voicemail messages from your online account:
To access your faxes from your online account:
You can also have your voicemail messages forwarded to your email. See "How do I setup email notifications for voicemail messages?" below.
You may also choose to attach the voice message to the notification email using the Attach Voice Message to Email checkbox.
Please Note: Standard text messaging rates may apply.
Your 800.com phone number must be setup to forward to an Auto-Attendant greeting. If enabled, you can check your voicemail messages by following the steps below:
A "vanity" number is a toll-free or local number that spells a person’s or company’s name, a word or an acronym. Yes, you can request a vanity number by contacting customer service. 800-800-4321. There is a one-time $30.00 activation fee for toll-free vanity numbers. Please be advised that toll-free numbers are subject to availability and the ordering and setup process for vanity numbers may take 3 to 5 days.
No contracts or commitments.
We currently accept American Express, Visa, MasterCard, and Discover credit/debit cards with a US or Canadian billing address. Additional payment methods are also being planned, so stay tuned!
Not on initial setup. For adding additional numbers if you choose any 8?? prefix, or a local number the activation fee is $25. If you choose an 800 prefix the activation is $35.
No. We do not offer this option.
In most cases, you will be able to view your call online within 5 minutes of completing your call.
No, your information will be kept strictly confidential. We take extra measures to protect your sensitive information by restricting access and we encrypt your sensitive personal data.
Our customer service hours of operations are from 8 AM to 12 AM (Eastern Time) Monday through Friday and 10 AM to 8 PM (Eastern Time) on Weekends. Holiday times vary