Frequently Asked Questions

The most frequently asked questions about 800.com’s virtual phone system are answered below. If you don’t find the answer you are looking for you can ask us via our support center at Support Center.

Yes, you can seamlessly transfer your existing toll-free number to 800.COM.

How To Switch:
  1. Click and complete the letter of authorization below.
  2. Sign up for service at 800.COM
  3. Enjoy the savings.

TOLL-FREE NUMBER TRANSFER FORM

You can begin using your number following activation. Your number will be displayed on the order confirmation page and in the order receipt email. Activation may take up to 1-2 hours, however to expedite this process you can contact us at 1-800-800-4321.

Yes, you can change your plan at any time by contacting customer service.

Yes, you can add additional numbers to your 800.com account at any time by simply logging in to your account and placing a new order.

You can login to your 800.com account using your email address and password that you signed up with, by clicking on >> My Account in the top-right corner of the home page.

  1. Click the Forgot Password link on the support page and enter your email address.
  2. Provide the answer to your Security Question.
  3. A new temporary password will be sent to the email address on your account.

If you’d like to change your password:

  1. Login to the My Account section of our website.
  2. Select the Profile tab.
  3. Select Change Password.
  1. Login to your 800.com Account
  2. Select the Profile tab.
  3. Select Change Email.
  4. Enter your current email address along with your new email address and click Save.

Please Note: Changing your email address will change the username you use for logging in to your account online.

All plans include every feature we offer >> View all features

All of our plans offer Unlimited Minutes!

  1. Login to your 800.com Account.
  2. Select the Settings tab.
  3. Specify the forwarding type you would like to use.

You can route your number to any country worldwide to any phone. We include over 60 destinations at no additional charge. Some countries have additional termination rates depending on the country you are routing your calls to.

To access your voicemail messages from your online account:

  1. Login to your 800.com Account.
  2. Select the Voicemail tab.
  3. Click the Play button next to the message you want to hear.

To access your faxes from your online account:

  1. Login to your 800.com Account.
  2. Select the Faxing tab.
  3. Click the View button next to the message you want to view.

You can also have your voicemail messages forwarded to your email. See "How do I setup email notifications for voicemail messages?" below.

  1. Login to your 800.com Account.
  2. Select the Voicemail tab.
  3. Select Voicemail Options.
  4. Click the Email Notification checkbox and enter your email address.

You may also choose to attach the voice message to the notification email using the Attach Voice Message to Email checkbox.

  1. Login to your 800.com Account.
  2. Select the Voicemail tab.
  3. Select Voicemail Options.
  4. Click the SMS Notification checkbox and enter your cell phone number and carrier.

Please Note: Standard text messaging rates may apply.

  1. Login to your 800.com Account.
  2. Select the Voicemail tab.
  3. Select Voicemail Options.
  4. Click the Record a Custom Greeting button.
  5. Enter a phone number that our system can call you at.
  6. You will receive a phone call with voice prompts instructing you further.

Your 800.com phone number must be setup to forward to an Auto-Attendant greeting. If enabled, you can check your voicemail messages by following the steps below:

  1. Dial the toll-free or local number associated with your 800.com account.
  2. Dial 86# + option 3 when you hear your Auto-Attendant greeting.
  3. Enter your voicemail password when prompted.
  1. Login to your 800.com Account.
  2. Select the Reports tab.
  1. Login to your 800.com Account.
  2. Select the Billing tab.
  3. Select Statements.
  1. Login to your 800.com Account.
  2. Select the Billing tab.
  3. Select Payment Information.
  1. Login to your 800.com Account.
  2. Select the Faxing tab.
  3. Specify the type of number you would like to setup for sending and receiving faxes.
  4. Enter your payment details if necessary.

Please Note: There is no fee when you choose an 844 or 855 prefix fax number. However, there is a one-time $30 activation fee for setting up a fax number that begins with the 800 prefix, and a one-time $20 activation fee when you choose an 888, 877, or 866 prefix.

  1. Login to your 800.com Account.
  2. Select the Faxing tab.
  3. Select Send a Fax.
  4. Enter the recipient's fax number in the TO field.
  5. Attach a file to fax using the "choose a file" button then click send.
  6. Supported types (tiff, gif, png, jpeg, txt, doc, xlsx, docx, jpg, xls, ppt, pdf, pcl, eps, ps, html, xml, rtf)

A "vanity" number is a toll-free or local number that spells a person’s or company’s name, a word or an acronym. Yes, you can request a vanity number by contacting customer service. 800-800-4321. There is a one-time $30.00 activation fee for toll-free vanity numbers. Please be advised that toll-free numbers are subject to availability and the ordering and setup process for vanity numbers may take 3 to 5 days.

No contracts or commitments.

We currently accept American Express, Visa, MasterCard, and Discover credit/debit cards with a US or Canadian billing address. Additional payment methods are also being planned, so stay tuned!

f you choose an 855, 844 prefix, or a local number there is not an activation fee. However, there is a one-time $30 activation fee when you choose an 800 prefix and a one-time $20 activation fee when you choose an 888, 877, or 866 prefix.

You can route your number to any number worldwide.

In most cases, you will be able to view your call online within 5 minutes of completing your call.

No, your information will be kept strictly confidential. We take extra measures to protect your sensitive information by restricting access and we encrypt your sensitive personal data.

Our customer service hours of operations are from 9 AM to 11 PM (Eastern Time) Monday through Friday and 10 AM to 3 PM (Eastern Time) on Weekends / Holidays.

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