Salesforce + 800.com

Q: What data syncs into Salesforce?

Inbound calls and contact details (caller ID, call duration, timestamp) are pushed into Salesforce so your sales team sees full interaction history.

Q: Can I customize how call data maps to Salesforce fields?

Yes, you can configure which 800.com fields map to Salesforce objects (Leads, Contacts, Activities).

Q: Will calls create new leads automatically?

Yes, depending on your mapping rules, new callers can be created as leads or matched to existing contacts.

Q: Can Salesforce workflows trigger on call events?

Yes, once call data lives in Salesforce, you can leverage workflows, tasks, and automation rules to follow up.

Q: Is there support for reporting on call metrics in Salesforce?

Yes, you can build reports and dashboards to monitor call volume, quality, and outcomes alongside other sales metrics.

Sync call activity and contact data from 800.com into Salesforce to streamline follow-up and lead management

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About

Salesforce is a leading cloud-based CRM platform used by thousands of businesses worldwide. It centralizes customer data, sales pipelines, service requests, and marketing interactions, enabling teams to track leads, manage contacts, and streamline workflows — all in one secure environment.

Overview

The Salesforce integration syncs calls and contacts from 800.com directly into Salesforce, allowing your sales team to track call activity alongside leads and opportunities. This creates a more complete customer record and helps teams follow up faster with better context.