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AI FEATURES

Enter the AI era with 800 Intelligence™

Customizable AI analyzes every conversation and guides your team to the next sale

Yes Call Summaries Yes Call Scoring Yes AI Next Steps Yes Ask AI

Benefits of 800 Intelligence™

Call Summaries

Save time with Call Summaries

Get complete call summaries in moments. AI captures the overview, key points, objections, and commitments so the team knows where every conversation left off.

AI Call Summary
Get the story behind every call

Get the story behind every call

Each call receives a score aligned to your standards that highlights what worked and what didn't. Assuring quality and consistency across the team.

AI Scoring
Know the next step

Always know the next step

AI recommended follow ups like sending a quote, booking a demo, or setting reminders. Keep deals moving while timeline updates run in the background.

AI Recommended Steps
AI Chat

Ask AI about calls and customers

Ask questions about each conversation and get answers the whole team can act on right away. Skip re-listening and get the information that matters most.

AI Chat
Customize AI

Customize AI for your business

Create custom fields that mirror your sales model so every call captures the details your team cares about.

AI Custom Fields

Top-rated business phone software

G2 Stars Top Rated Inbound Call Tracking Software on G2
5 star rating

“AI solutions that improve performance and coaching”

We’ve been impressed with how 800.com anticipates our needs and enhances their Call Intelligence platform to maximize insights from AI-driven call analysis. Their team is passionate about aligning AI with training reinforcement to improve employee performance and coaching. We’re excited to take our proven process to the next level with 800.com.

Brian Syrett www.signatureworldwide.com

AI Assistant for sales teams

Go beyond the call with guidance that drives revenue

Your sales model,
enforced by AI Sparkles

AI turns your sales model into a system the whole team can follow. Every call is evaluated against the steps that matter so managers spot gaps and keep deals moving.

  • Yes Automatic call scoring done for you after every call
  • Yes Fine-tune our system fields to how your team sells
  • Yes Create custom fields for details your process requires
  • Yes Ask AI for coaching and next steps for your sales team
AI Assistant

Turn On Sparkles 800 Intelligence™

Turn on 800 Intelligence™ to level up your built-in features with AI

USE FEATURE GET STARTED

How to use 800 Intelligence™

Choose your 800.com business number and start with 800 Intelligence

Turn it on
Turn it on Enable 800 Intelligence™ once for your account. It works across all numbers with Call Recording and Transcription.
Calls run as usual
Calls run as usual AI delivers summaries, highlights key points, scores relevance, and suggests next steps — all in the background.
Ask AI and act
Ask AI and act Ask about any customer or call in plain language. Get answers instantly and send follow-ups from your workspace.
use feature

Frequently asked questions

What is 800 Intelligence™?
AI that analyzes conversations, creates summaries and scores, suggests next steps, and lets you Ask AI about any call or customer.
Does this replace Enhanced Caller ID?
No. Caller ID shows who’s calling before you answer. Intelligence analyzes the conversation and guides your next move.
Which plans support it?
Available as an add-on to any current plan. Recording and Transcription must be enabled for AI.
Where do results appear?
In your contact timeline, 800 Intelligence will keep a record of all calls and conversations here.
Can I customize fields and scoring?
Yes. You can tailor prompts, add or edit fields, and fine-tune scoring to match your brand and ICP.
Is Ask AI just search?
No. Ask AI understands the full conversation history and your customized fields to return direct, actionable answers.
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Get started with 800 Intelligence™

Turn it on now and enter the AI era of calling. Your team knows the caller, moves faster, and follows through with confidence.