Gain insights from every conversation

Q: Do I need special software to use call analytics?

Nope. Everything is built into your 800.com dashboard—just log in and your data is ready.

Q: Are call recordings and transcripts included?

Yes, all plans include call transcripts. Recording is available on select plans or as an add-on.

Q: Will this help with staff training?

Definitely. Use recordings and transcripts to coach team members, improve messaging, and fine-tune your approach.

Q: Is call analytics included with every plan?

Yes. Every 800.com number comes with built-in call analytics—no extra setup or tools required.

Q: What data points are reported on with call analytics?

Call analytics shows you details like call volume, duration, time of day, caller location, missed vs. answered calls, and more. You’ll also get access to transcripts, keyword trends, and performance by phone number or campaign—so you can see what’s working and what needs attention.

See what’s working, fix what’s not, and turn phone calls into business growth

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Trusted by over

45,000 companies

What is Call Analytics?

Track and analyze the performance of your business number to understand what’s driving calls, how your team is handling them, and ways you can improve

Drive business growth Use call data to uncover customer needs and guide smarter decisions across marketing, sales, and service.

Improve customer experience Analyze calls to identify trends, refine service, and better understand customer needs and preferences.

Optimize internal operations Pinpoint inefficiencies, improve call flow, and boost team performance with actionable call insights.

Benefits of 800.com Call Forwarding

Every 800.com plan includes a Call Forwarding to keep your business connected and growing

Spot patterns in your call traffic

See when you’re getting the most calls and from where—so you can staff up during busy times or double down on the campaigns that bring in leads.

Know how calls are being handled

Call recordings and transcripts let you review conversations and coach your team (or yourself) to handle calls better and close more deals.

Keyword spotting to uncover opportunities

Analyze the transcripts of your calls to detect words of intent spoken by your customer. Search transcripts to easily find keywords conversations from customers and leads.

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Why customers love 800.com

A game-changer for business growth

"The platform's extensive call analytics and reporting features provided valuable insights into call patterns, peak times, and customer preferences. Armed with this data, I was able to make informed decisions and optimize my business strategies to better align with customer demands."

Kendra W.

800.com is making waves

"I can easily set up tracking numbers for each campaign, see exactly where leads are coming from, and get detailed insights into call sources, durations, and outcomes. This has not only improved transparency with my clients but also allowed me to optimize ad spend with data-driven decisions."

Verified User

Great phone service

"The call analytics provide valuable insights into customer interactions, which helps me monitor trends and make data-driven decisions to improve service. Compared to other virtual phone providers, 800.com offers competitive and transparent pricing with no hidden fees. I feel like I’m getting excellent value for my money."

John M.