Conversion Intelligence for
Smarter Business Decisions

Conversion Intelligence for
Smarter Business Decisions

Use call analytics to understand
what
happens on your calls and
align your
marketing channels
with high-value leads.

SMS Marketing
SMS Marketing
Shapes

What is Call Analytics?

Call analytics allows businesses to analyze call data and gain insights into their business phone calls. It provides valuable metrics such as call duration, call volume, wait times, and call resolution rates. By monitoring these metrics, businesses can assess the effectiveness of their call handling processes and identify areas for improvement.

What Is
  • Drive business growth with data driven decisions - Discover customer preferences, pain points, and expectations, and make informed decisions about product development, marketing strategies, customer service initiatives, and overall business direction.

  • Improve your customer experience - Enhance customer experience by identifying trends, improving training, and refining customer service strategies. Call recordings and customer interactions can gain a deeper understanding of customer needs and preferences.

  • Optimize internal organizations - Call analytics can help businesses identify operational inefficiencies and bottlenecks in their customers service or sales operations. Call data can optimize call routing, adjust staffing levels, and streamline their processes to reduce wait times, improve first-call resolution rates, and increase overall efficiency.

Benefits of Call Analytics

Analyzing call data and metrics allows businesses to evaluate performance, enhance the customer experience, optimize marketing campaigns, track sales and conversions, improve operational efficiency, and make informed decisions. These benefits enable businesses to refine their processes, allocate resources effectively, and ultimately drive growth and success in their business.

Spot Trends and Opportunities

Identify the days, times, and locations that are driving the most calls and allocate more team resources to ensure no calls are going unanswered during your busiest moments.

Calls over time

Call Recordings and Transcriptions

The ability to verify contact information or revisit a difficult conversation makes call recordings a powerful training tool for your sales and service teams.

Recordings

Keyword Spotting

Analyze the transcripts of your calls to detect words of intent spoken by your customer. Search transcripts to easily find keywords conversations from customers and leads.

Recordings

Get started with an 800 Phone Number

Get started with an 800 Phone Number

Choose a Number

You have a few choices when selecting a vanity or toll-free number. Use our search feature to select the best prefix and vanity or random toll free number for your campaign.

Select a Plan

We have three plans to accommodate your growing business. Our Personal Plan starts at just $19 a month, followed by our Unlimited Plan at $49 a month and our Pro Plan at $127 a month.

Start Using Your New Number

After you’ve chosen your plan and number and submitted your payment information, you can use your number as soon as it goes live!

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Call Analytics Articles

Questions to Ask Before Picking a Call Intelligence Platform
Questions to Ask Before Picking a Call Intelligence Platform
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Virtual Phone Systems Versus VOIP
Virtual Phone Systems Versus VOIP
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How Call Intelligence is Taking Call Centers to the Next Level
How Call Intelligence is Taking Call Centers to the Next Level
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How Can Call Intelligence Give Your Business an Advantage?
How Can Call Intelligence Give Your Business an Advantage?
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