See when you’re getting the most calls and from where—so you can staff up during busy times or double down on the campaigns that bring in leads.
Call recordings and transcripts let you review conversations and coach your team (or yourself) to handle calls better and close more deals.
Analyze the transcripts of your calls to detect words of intent spoken by your customer. Search transcripts to easily find keywords conversations from customers and leads.
"The platform's extensive call analytics and reporting features provided valuable insights into call patterns, peak times, and customer preferences. Armed with this data, I was able to make informed decisions and optimize my business strategies to better align with customer demands."
"I can easily set up tracking numbers for each campaign, see exactly where leads are coming from, and get detailed insights into call sources, durations, and outcomes. This has not only improved transparency with my clients but also allowed me to optimize ad spend with data-driven decisions."
"The call analytics provide valuable insights into customer interactions, which helps me monitor trends and make data-driven decisions to improve service. Compared to other virtual phone providers, 800.com offers competitive and transparent pricing with no hidden fees. I feel like I’m getting excellent value for my money."
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