Conversation Intelligence
Extracts Valuable Insights

Use call transcriptions to understand what
happens on your calls and correlate your
marketing channels with high-value leads.

  • Analyze calls by Duration, Geo, Day & Time
  • Record & Transcribe Calls
  • Spot & Track Unique Keywords
Let's get started - Call Analytics
Call Analytics

Spot Trends and Opportunities

Instantly categorize and score your calls, plus identify keywords that are meaningful to your business.

By Day & Time
Determine the day & time with the highest volume of calls by tracking number to route calls effectively.
By Geography
Determine the geography of callers by tracking number to route calls to the best timezone.
By Duration
Optimize campaigns by the tracking numbers with the highest call duration.
Call Analytics - By Day & Time

Call Recordings and Transcriptions

The ability to verify contact information or revisit a difficult conversation makes call recordings a powerful training tool for your sales and service teams.

Call Recordings
Listen to customer calls to help improve customer service and future conversion rates.
Call Transcriptions
Written call transcriptions allow you to track keywords and meaningful interactions.
Reporting
Export detailed reports for tracking numbers.
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Call Analytics - Call Recordings

Keyword Spotting

Analyze the transcripts of your calls to detect words of intent spoken by your customer. You decide what keywords you want to watch out for and what you want to do when those keywords are spoken.

Highlights
Build keyword logic for your marketing strategy.
Scores
Rate calls as qualified or unqualified based on defined keywords.
Values
Give customers a monetary value based on call transcriptions, recordings, or keywords.
Call Analytics - Highlights

Start Collecting Call Analytics Today

Call analytics makes it possible to identify trends and opportunities from your customer calls. Conversation intelligence offers a deeper understanding of your calls and can help identify improvements to your product, customer service, or marketing.

Not only can call analytics improve your messaging, it will save you and your team time by being able to record, transcribe, and analyze call sentiment automatically. These analytics help bridge the gap between your call data and your marketing strategies.

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Call Analytics Articles

How Call Intelligence is Taking Call Centers to the Next Level
How Call Intelligence is Taking Call Centers to the Next Level
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How Can Call Intelligence Give Your Business an Advantage?
How Can Call Intelligence Give Your Business an Advantage?
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How to Use Call Intelligence to Improve Customer Service
How to Use Call Intelligence to Improve Customer Service
Read more
What Is Conversation Intelligence?
What Is Conversation Intelligence?
Read more