Virtual Phone Systems Versus VOIP
There have never been more options for your business phone system than the choices you currently have. Two of the most popular options for business are virtual phone systems and voice over IP (VOIP).
Both of these modern technologies are groundbreaking and will save you both time and money. Nevertheless, there are differences between the two that you need to be aware of. In this article, we’ll take a look at how VOIP differs from the virtual phone system that 800.com offers to help you find the best phone system for your business.
What is a Virtual Phone System?
A virtual phone system like the one 800.com offers is a communication platform that allows you to send and receive calls through the internet rather than through a traditional landline. A virtual phone system allows users to use the system and devices they already have in place to make their calls. Users can make and receive calls over existing landlines, through cell phones they already own, or through a desktop app that connects to the system.
A big reason that many companies choose to go with a virtual phone system is the same reason many businesses have moved their IT infrastructure to the cloud. Virtualizing a phone system allows companies to take advantage of the type of advanced features only this system can provide.
A virtual phone system is convenient and flexible for a business owner because it can be programmed to forward phone calls to a cell phone when the owner is away from the office. When you get a virtual phone system, you also can either keep the number you already have or choose a new vanity phone number that will help brand your business and make it easier for your callers to remember your number next time.
What is VOIP?
Voice over Internet Protocol (VOIP) uses an internet connection rather than phone lines to make a phone call. VOIP converts the voice data from phone calls into data that can be transferred over the internet. These calls will be transferred using the modem and router you already use for your other internet activities. Similar to a virtual phone system, VOIP can help you cut costs because you are using existing infrastructure.
To make a call using VOIP, you can’t use a standard phone. You must use a VOIP phone or VOIP headset that is designed to work with IP technologies to transmit the call. You can also download software on your cell phone to enable VOIP calls from your mobile device or download software to your desktop or laptop so you can make calls from your computer with a headset.
Which is Better for Your Needs?
If you are looking at getting either VOIP or a virtual phone system, chances are cost is a significant factor. Still, there are a few more aspects you should consider before you decide on one or the other.
If you choose VOIP, you will have to install additional software or hardware before you make phone calls. Additionally, if your office uses desk phones and headsets that currently connect to standard telephone lines, you will have to replace all of this equipment with VOIP phones and headsets.
A virtual phone system like the one 800.com offers, however, doesn’t require any additional installation. It runs on the cloud. After the first few steps of signing up for your phone system, it will be ready to use and you can edit all of its settings through the cloud interface.
A good phone connection is important to customer service. You want to make sure that you can hear your customers clearly and that they can hear you. With a virtual system, you will be using the phone lines and cell phone networks you are currently using, so you shouldn’t notice a difference in quality.
With VOIP, however, the quality of your phone connection depends on the quality of your internet service. So if your internet connection is unstable or is already saturated with other connections, VOIP might not work well for you.
VOIP is popular for international phone calls because they don’t cost you anything extra. You can also make international calls with 800.com. Just enable international calling when you sign up.
VOIP only works with an internet connection, so you need a strong Wi-Fi signal to make a phone call from your mobile device using VOIP. When you are making business calls, it’s hard to guarantee that, especially if you are out in the field. Virtual phone systems, on the other hand, allow you to make calls wherever you have access to cell towers.
Get Started with Your New Virtual Phone System
A virtual phone system is a simple, cost-effective way to provide phone service for your company. When you get a new vanity phone number through 800.com, you get a virtual phone system along with your number. Your new virtual phone system will include these features and more:
- Business Texting
- Call Forwarding
- Call Analytics
- Call Tracking
- Call Recording
- Fax Capabilities
- Call Screening
- Voicemail Boxes
- Voicemail Transcription
- API Access
At 800.com, you can set up your whole phone system today, so let’s get started!