Author: Michael Esposito

People form the core of any business. The data regarding how they feel—whether it’s employees or customers—is essential to growth. …

What’s the difference between lead generation and demand generation? If you are not sure, you are not alone. Many business …

Most of the time, texting from your phone is the way to go. Your phone is with you all the …

Often the first point of contact a customer or potential client has with your business is through the phone. The …

In the past, companies would produce a product, pitch their marketing campaigns, and wait for the customers to start rolling …

You’re in your car and see an interstate billboard for a florist. In a flash, you remember that tomorrow is …

Businesses can manage the customer experience across phone, email, text, and social media through the use of cloud contact centers. …

Chances are that you’ve already heard how digital marketing is the future of increasing conversion rates. You may have even heard about …

Leveraging social media is a good way for a brand to generate awareness, promote products, and build a community, but …

Thanks to 5G, our world is in the middle of a huge technology shift. With early stage 5G networks already …

Average handle time, or AHT, is one of the most tracked metrics in call centers. In this article, we will look at …

Is it overly optimistic to use the term “post-pandemic” to describe present conditions? Maybe. After all, we’re still hearing about …