What Is a Cloud Contact Center and How Does It Work?
Businesses can manage the customer experience across phone, email, text, and social media through the use of cloud contact centers. …
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Average Handle Time: What It Is and How to Lower It
Average handle time, or AHT, is one of the most tracked metrics in call centers. In this article, we will look at …
4 Reasons Why Call-Based Sales are Here to Stay
With so much attention today on email-based and social media-based sales strategies, you might be wondering: Where do call-based sales …
Micro-Moments: What They Are and Why They Matter to Your Consumer
Today’s consumers often make their decisions in a single moment. They have the urge to learn something, do something, or …