What events can trigger Slack notifications from 800.com?

You can receive alerts for incoming calls, messages, missed calls, and daily performance data.

Can I route alerts to different Slack channels?

Yes, you can send call, SMS notification, and performance data to separate Slack channels.

Do alerts include call details?

Yes. Each alert can include caller ID, timestamp, duration, source number, and more, depending which data points you'd like to send to Slack.

Can I reply to texts directly from Slack?

Currently, 800.com alerts are one-way. Slack cannot be used to send responses back to callers or texters.

Can I receive daily call summaries in Slack?

Yes. In addition to real-time alerts, you can opt into daily or periodic performance summaries that show call volume trends, missed calls, and top-performing sources.

Slack | 800.com Integrations

About

Slack is a team messaging platform that centralizes communication through organized channels, searchable history, and integrations. With real-time alerts and cross-device accessibility, Slack helps teams respond quickly, stay aligned, and automate internal handoffs. By connecting 800.com with Slack, your business can receive call-related alerts the moment they happen, reducing response times and improving lead capture outcomes.

Overview

The Slack integration with 800.com keeps your team connected to call activity as it happens. You can send instant alerts to specific Slack channels whenever a call is received, missed, tagged, or goes to voicemail. Teams can also receive summary messages that highlight trends — like which numbers are getting the most calls or which campaigns have the highest conversion rates. This helps sales, support, and operations teams stay aware of lead activity without needing to log in to a dashboard. For businesses managing multiple numbers or clients, alerts can be routed to different channels to maintain clarity and accountability.

How to use it:

1. Enable Slack in 800.com

Log in to your 800.com account
Go to Settings > Integrations and select Slack
Authorize 800.com to access your Slack workspace

2. Configure notification settings

Choose which channels will get Call and SMS Notifications
Select Frequency, Time of Day, and channel for Performance Reports
Pick your Attribution Model
Hit Save to save your work

3. Test and refine

Make a test call to a tracked number
Confirm the notification appears in the correct Slack channel

Slack + 800.com

About

Overview

How to use it:

Frequently asked questions

Other integrations you might like

Start using Slack and other integrations