Do callers get the same confirmations and reminders as web bookings?

Yes. Bookings your agent creates run through Calendly, so your existing confirmation and reminder notifications go out exactly as they do for someone who booked from a link.

Which Calendly event type does the agent use?

You choose the event type during setup. The agent books callers into that event type, so its duration, notice period, and other rules apply automatically.

Do I need to rebuild my availability rules in 800.com?

No. That’s the point of connecting Calendly — your existing availability and event settings do the work. You only set the hours and slot preferences you want your agent to follow on calls.

Can callers reschedule after booking?

Yes. Because the booking lives in Calendly, the caller gets the standard reschedule and cancel links in their confirmation.

Which calendar does the appointment land on?

Whichever calendar you’ve already connected to Calendly. 800.com books through Calendly, so the event flows to your calendar the same way it always has.

Calendly | 800.com Integrations

About

Calendly is a scheduling tool that lets people book time based on your real availability, with rules for event length, notice periods, and how many meetings you’ll take in a day. Most teams already have those rules dialed in for web and email bookings. Connecting Calendly to 800.com applies the same rules to inbound phone calls, with your 800 AI Agent doing the booking.

Overview

Calendly meetings scheduled by an 800 AI Agent

You’ve already made your scheduling decisions in Calendly — appointment length, notice period, daily limits, who gets assigned. This integration means you don’t rebuild any of it for the phone: your 800 AI Agent works against your Calendly availability and books the caller while they’re still on the line. Calendly then does what it always does, sending the confirmation, the reminders, and the reschedule link, so a caller gets the same experience as someone who booked from your website.

Listen to 800 AI Agent

How to use it:

1. Go to Settings → Integrations in 800.com

2. Select Calendly from the Integrations Library

3. Connect to your Calendly account

4. Choose your event type and booking rules

5. Activate the integration

6. Test a call with your AI Agent and book an appointment to confirm

Calendly + 800.com

About

Overview

Listen to 800 AI Agent

How to use it:

Frequently asked questions

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