Can my AI Agent actually book the appointment during the call?

Yes. The agent reads live availability from your selected Google Calendar, offers the caller open slots, and creates the event before the call ends.

Which calendar does the agent use?

You pick one calendar during setup. The agent reads availability from and books appointments to that calendar only, so you can keep a dedicated booking calendar separate from personal events if you’d like.

Can I control how appointments are spaced?

Yes. Slot Settings let you set the default event duration, the intervals appointments are allowed to start on, and buffer time before and after each appointment — useful when your team needs travel or prep time between jobs.

Will the agent book outside my business hours?

No. You choose whether the agent follows your account business hours or a custom schedule, and it only offers slots inside those hours.

What if someone on my team books a slot manually?

Because the agent reads the calendar itself rather than a stored copy, anything your team adds in Google Calendar immediately makes that time unavailable to callers.

Google Calendar | 800.com Integrations

About

Google Calendar is the scheduling backbone for millions of businesses — shared team calendars, mobile access, and invites that just work. What it can’t do is answer the phone. Connecting Google Calendar to 800.com hands your calendar to your 800 AI Agent, so a caller who wants an appointment gets one booked on the spot instead of a callback promise.

Overview

Google Calendar appointments scheduled by an 800 AI Agent

This integration turns your 800 AI Agent from a message-taker into a booking agent. The agent reads availability directly from the Google Calendar you choose, offers the caller real open slots, and creates the appointment before the call ends. You set the rules it books within — business hours, default appointment length, start intervals, and buffer time on either side — so nothing gets double-booked and your team still gets travel or prep time between jobs, even on calls that come in at 9pm on a Sunday.

Listen to 800 AI Agent

How to use it:

1. Go to Settings → Integrations in 800.com

2. Select Google Calendars from the Integrations Library

3. Login to your Google Account

4. Select your calendar for appointments

5. Activate the integration

6. Test a call with your AI Agent and book an appointment to confirm

Google Calendar + 800.com

About

Overview

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How to use it:

Frequently asked questions

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