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One number that grows with the business.

How Big Texas CPR trained thousands of students without ever changing their phone number.

Photo of Michael Scaliatine, owner of Big Texas CPR
Michael Scaliatine
Owner, Big Texas CPR
Case studies
Company:
Industry:
Emergency Medical Education
Number Type:
Vanity Phone Number
Features:
  • Call Forwarding
  • Call Analytics
  • SMS Marketing
Business Phone Number:
1-888-BGTXCPR

About

Big Texas CPR teaches life-saving skills including CPR, AED use, and First Aid. Founder Michael Scaliatine has trained thousands of students over the past decade, working with individuals, industrial businesses, and hospitals across Texas.

Because CPR certifications renew every two years, staying reachable for returning students is critical to the business. Michael needed a phone system that could support long-term growth without disrupting the thousands of marketing materials already distributed.

By implementing 1-888-BGTXCPR, Big Texas CPR created a permanent, memorable business phone number that scales with the company while ensuring past and future students always have a reliable way to reconnect.

📞 The challenge

Before using 800.com, Big Texas CPR relied on a Google Voice number connected to Michael's personal cell phone. While this worked in the early days of the business, it quickly became limiting as the company began to grow.

As the business expanded, calls from students, corporate clients, instructors, and administrative tasks all came through the same line. Supporting additional departments or employees would have required adding multiple new phone numbers, which would complicate communication and make the business harder for customers to reach.

After more than ten years in business, Big Texas CPR had already distributed thousands of business cards, brochures, flyers, and marketing materials. Changing the public phone number would have meant reprinting materials, confusing returning students, and potentially losing renewal calls from customers who had previously trained with the company.

Michael needed a system that could support growth without forcing the business to constantly update its contact information.

The Big Texas CPR team in action, training students life saving emergency techniques.
IMAGE: The Big Texas CPR team in action, training students life saving emergency techniques.

🎯 The solution

Big Texas CPR chose 800.com to implement a scalable communication system built around a permanent vanity number: 1-888-BGTXCPR. The number directly matches the business name, making it easy for students and organizations to remember how to reach the company.

With 800.com, the business gained a phone system that can grow alongside the company. Calls can be forwarded, routed, and managed while still presenting a single public-facing number to customers. This allows Big Texas CPR to add employees, departments, or new locations without ever changing the number printed on marketing materials.

The platform also provides features that support day-to-day operations, including call forwarding, internal call routing, call analytics, and SMS communication. These tools allow Michael to maintain professional communication with students while managing the business from a mobile device.

Implementation was quick and straightforward, allowing the business to integrate the system without interrupting operations.

📈 The results

With 1-888-BGTXCPR, Big Texas CPR now has a communication system that protects the company's marketing investment while supporting long-term growth. The number has become a central part of the brand, appearing across business cards, flyers, brochures, email communications, and social media.

Because CPR certifications renew every two years, many students return for recertification. Having one permanent phone number ensures that past students can always reconnect with the company, even if internal operations, staffing, or locations change over time. This continuity helps protect long-term revenue while strengthening brand recognition.

Customers also appreciate that Big Texas CPR presents a dedicated business phone number rather than a personal cell phone. Even though calls can still route directly to Michael's device, the experience feels structured, professional, and reliable.

As the business continues to grow, the same number continues to serve new students while remaining familiar to returning ones.

Michael Scaliatine Owner, Big Texas CPR
"I can grow my business, add employees or change locations, and print thousands of marketing materials without ever having to change my number. My students know they're calling a real business and not just a cell phone."
Michael Scaliatine
Owner, Big Texas CPR
Connect with Big Texas CPR
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