Plans start at a low monthly rate for a business number and call forwarding. AI Agent answering and call tracking are available as add-ons or in bundled plans. You can get started for free — no credit card required — and choose a plan once you've seen it work for your practice.

Lawyers Answering Service and AI Agents

Q: Does the AI actually sound natural on a call?

Yes — listen to the demos at the top of this page. The AI uses conversational language, pauses naturally, and handles follow-up questions. It introduces itself as a virtual assistant, so callers always know, but they consistently engage and book.

Q: Does it integrate with legal practice management software?

800.com will soon integrate with the most popular legal CRMs and intake tools including Clio, MyCase, and PracticePanther. Leads and consultations can be pushed automatically so you see new matters without any manual data entry.

Q: What happens if a caller has an urgent situation and needs to reach me right away?

You can configure smart forwarding rules so urgent calls — based on keywords, caller responses, or time of day — get transferred directly to you in real time. The AI doesn't hold emergencies in a queue.

Q: Can I use 800.com just for call tracking and not the AI Agent?

Absolutely. Call forwarding, AI Agent answering, and call tracking are all available independently. You can start with one and add others as your practice grows.

Q: How quickly can I get set up?

Most attorneys are live within the same afternoon. Pick your number, forward it to your existing phone, and turn on your AI Agent. No hardware changes, no IT team required.

Q: Does the AI keep caller information confidential the way a human intake call would?

Yes. Calls are treated with the same confidentiality standards as any other client communication, and the information stays accessible only to you and your staff.

Q: Can it screen calls so I'm only interrupted for true emergencies?

Yes. You set the rules for what counts as urgent, and the AI routes only those calls to you directly while booking everything else as a scheduled consultation.

Q: What if a caller's legal issue is outside what I handle?

You can set up the AI to recognize matter types you don't take on and let the caller know, rather than booking a consultation you'd have to turn away.

Q: Can the AI collect retainer or fee information before the consultation?

The AI can share general fee information you've provided and note what the caller was told, but final retainer terms are still something you confirm directly.