Random toll-free and local numbers can be activated within 1-2 hours. Vanity numbers can take between 1-5 days to be activated. You can begin using your number following activation. Your number will be displayed on the order confirmation page and in the order receipt email. If you have any questions please call customer service at
(800) 800-4321.
Yes! A “vanity” number is a toll-free or local number that spells a recognizable name, word, or acronym. We recommend
searching for your vanity term using our website. For premium Vanity Numbers designed for high spend advertising and inbound lead generation, visit our
Vanity Marketplace. Or, you can request a specific number or vanity spelling by contacting our customer service team at
(800) 800-4321. Please be advised that all toll-free numbers are subject to availability, and the ordering and setup process for vanity numbers may take 3 to 5 days.
Yes, you can seamlessly transfer your existing toll-free number to
800.com. How To Switch: Sign up for service at
800.com. After login, go to the 'Numbers' section in the Dashboard. Follow directions in 'Port Number' (top right blue box). Note: average porting time is approximately 2 weeks.
Yes, you can add additional numbers to your
800.com account at any time by simply logging in to your account and purchasing a new number.
No long-term contracts or commitments required.
We do not charge activation fees for any local or toll-free numbers.
In most cases, you will be able to view your call online within 5 minutes of completing your call.
Our customer service hours of operations are 9am-6pm (Eastern Time) Monday-Friday. Holiday times vary and are based on United States holiday operating hours. To contact our team outside of regular business hours, please open a
support ticket.
Yes. 800 Intelligence is our AI add-on that analyzes calls, creates instant summaries, scores conversations, suggests next steps, and lets you ask AI about any customer or call history.
No. It's an optional add-on you can use with any current plan.
Pricing varies depending on the plan you choose. 800 Intelligence follows the same per minute pricing as Call Transcriptions for your desired plan. Personal: $0.10/minute, Unlimited: $0.03/minute, Pro: $0.03/minute, and Call Tracking: $.01/minute, as well as your per minute Call Transcription usage.
No. Keep your current plan and add 800 Intelligence when you're ready.
Call Recording and Transcription must be on. Setup will guide anything needed.
Yes. When enabled, 800 Intelligence covers every number on your account.
Yes. You can disable the add-on at any time. Existing call records remain in your account.
