{"id":860,"date":"2020-11-17T15:30:24","date_gmt":"2020-11-17T15:30:24","guid":{"rendered":"https:\/\/www.800.com\/blog\/?p=860"},"modified":"2022-10-20T15:31:43","modified_gmt":"2022-10-20T15:31:43","slug":"5-benefits-of-using-chatbots-for-your-business","status":"publish","type":"post","link":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/","title":{"rendered":"5 Benefits of Using Chatbots for Your Business"},"content":{"rendered":"\n<p>Have you ever visited a website and had a little messaging&nbsp;box pop up in the corner of the screen? This website functionality is known as a chatbot.<\/p>\n\n\n\n<p>Chatbots are designed to simulate conversations with website visitors using AI technology to direct the conversation and responses. Among the most popular chatbot tools are Intercom, Drift, and Freshchat.<\/p>\n\n\n\n<p>When talking to a <a href=\"https:\/\/www.oracle.com\/chatbots\/what-is-a-chatbot\/\">chatbot<\/a>, users can:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Have their questions and concerns answered promptly<\/li><li>Receive assistance 24\/7<\/li><li>Learn more about the brand\u2019s products and services<\/li><li>Be directed to the specific content they want to consume<\/li><\/ul>\n\n\n\n<p><em>And that\u2019s just a glimpse into the realm of chatbot possibilities!<\/em><\/p>\n\n\n\n<p>Chatbots are becoming an increasingly popular tool for businesses across the world \u2014 and for a good reason! These programs provide a multitude of benefits for companies ranging in size and across industries.<\/p>\n\n\n\n<p>Let\u2019s take a look at the top five benefits of using chatbots.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Improved Customer Service and Satisfaction<\/h2>\n\n\n\n<p>An American Express survey reported that seven&nbsp;out of 10 consumers in the United States say they\u2019ve spent more money to support a company that delivers great customer service.<\/p>\n\n\n\n<p>On the other hand, companies also understand how costly a single bad customer experience can be to their brand \u2014 both financially and to the brand\u2019s reputation.<\/p>\n\n\n\n<p>Think of a chatbot as a 24\/7 customer service representative who never loses energy and always says the right thing!<\/p>\n\n\n\n<p>When website visitors have a question, need to find a product, service, or page immediately, or aren\u2019t sure where to begin, your pre-programmed chatbot is right there to help.<\/p>\n\n\n\n<p>Offering this immediate and pleasant customer service interaction leads to greater customer satisfaction overall,&nbsp;too. Companies looking to give their brand reputation a boost (without the hefty price tag) will benefit from the prompt and reliable service of a chatbot.<\/p>\n\n\n\n<p>And&nbsp;if a website visitor would prefer to speak with a human representative during business hours, provide a phone number with&nbsp;<a href=\"https:\/\/www.800.com\/blog\/call-tracking-how-can-it-help-your-business-grow\/\"><u>call-tracking features<\/u><\/a>&nbsp;to better track the chatbot\u2019s success.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Increased Employee Productivity<\/h2>\n\n\n\n<p>If you\u2019ve ever worked in a customer-facing role, you understand how much of the typical workday is spent answering customer concerns, putting out potential fires, and working on customer requests.<\/p>\n\n\n\n<p>When you implement a chatbot program into your website, you are actively freeing up time in your employees\u2019 daily schedules. This means they&#8217;ll have more time to dedicate to tasks that directly benefit your company\u2019s bottom line, growth, or other initiatives.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Personalized Customer Experiences<\/h2>\n\n\n\n<p>When a website personalizes its content and messaging to our needs, we pay attention.<\/p>\n\n\n\n<p>A chatbot provides website visitors with a completely personalized experience, from recommending specific products based on their search activity to suggesting additional content related to their shopping cart.<\/p>\n\n\n\n<p>This level of personalization keeps users engaged, more likely to convert, and convinces them to return to your website time and time again.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Versatile Marketing Tool<\/h2>\n\n\n\n<p>On top of communicating with website visitors, a chatbot acts as a versatile marketing tool. With one chatbot program, businesses can:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Encourage visitors to follow and \u201clike\u201d their company social media accounts<\/li><li>Drive relevant traffic to specific articles, videos, and other branded content<\/li><li>Grow&nbsp;<a href=\"https:\/\/www.800.com\/blog\/text-message-marketing-vs-email-marketing-which-is-better\/\"><u>email marketing and text message marketing<\/u><\/a>&nbsp;subscribers<\/li><li>Promote products and services through upselling and cross-selling opportunities<\/li><li>Notify&nbsp;<a href=\"https:\/\/www.800.com\/blog\/amplify-your-sales-department-with-call-tracking\/\"><u>sales representatives<\/u><\/a>&nbsp;of qualified leads<\/li><li>Schedule customer appointments with sales or service teams<\/li><li>Accept payments<\/li><\/ul>\n\n\n\n<p>As a result, your chatbot acts as a marketing powerhouse, all while saving your team time and energy!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Exceptional Cost Savings<\/h2>\n\n\n\n<p>By driving marketing results, handling customer inquiries, and sending&nbsp;<a href=\"https:\/\/www.800.com\/blog\/inbound-marketing-and-call-tracking-how-to-track-leads-throughout-the-sales-cycle\/\"><u>qualified leads<\/u><\/a>&nbsp;to your sales team, a chatbot also helps companies cut costs.<\/p>\n\n\n\n<p>Rather than employing an individual to answer website chats and social media direct messages, your chatbot can handle the workload. It\u2019s been reported that chatbots are capable of helping companies cut operational costs by up to 30%.<\/p>\n\n\n\n<p>And&nbsp;with the ability to promote products and&nbsp;recommend services&nbsp;and drive sales objectives, your chatbot will also help your team meet and exceed revenue goals, which we all know leads to better returns in the end!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Experience the Advantages of Chatbots for Your Business<\/h2>\n\n\n\n<p>Curious to see how a chatbot can benefit your business? Try one and see what results your company can generate!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever visited a website and had a little messaging&nbsp;box pop up in the corner of the screen? This website functionality is known as a chatbot. Chatbots are designed&#8230;<\/p>\n","protected":false},"author":2,"featured_media":861,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-860","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-strategy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Benefits of Using Chatbots for Your Business - 800.com<\/title>\n<meta name=\"description\" content=\"Curious to see how a chatbot can benefit your business? Try one and see what results your company can generate!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Michael Esposito\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/5-benefits-of-using-chatbots-for-your-business\\\/\",\"url\":\"https:\\\/\\\/www.800.com\\\/blog\\\/5-benefits-of-using-chatbots-for-your-business\\\/\",\"name\":\"5 Benefits of Using Chatbots for Your Business - 800.com\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/5-benefits-of-using-chatbots-for-your-business\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/5-benefits-of-using-chatbots-for-your-business\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.800.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/5-Benefits-of-Using-Chatbots-for-Your-Business.jpg\",\"datePublished\":\"2020-11-17T15:30:24+00:00\",\"dateModified\":\"2022-10-20T15:31:43+00:00\",\"description\":\"Curious to see how a chatbot can benefit your business? Try one and see what results your company can generate!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/5-benefits-of-using-chatbots-for-your-business\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.800.com\\\/blog\\\/5-benefits-of-using-chatbots-for-your-business\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/5-benefits-of-using-chatbots-for-your-business\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.800.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/5-Benefits-of-Using-Chatbots-for-Your-Business.jpg\",\"contentUrl\":\"https:\\\/\\\/www.800.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/11\\\/5-Benefits-of-Using-Chatbots-for-Your-Business.jpg\",\"width\":750,\"height\":476,\"caption\":\"Customer service and support live chat with chatbot and automatic messages or human servant. Assistance and help with mobile phone app. Automated bot and robot. Smartphone helpdesk for feedback cell.; Shutterstock ID 1399145948\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/5-benefits-of-using-chatbots-for-your-business\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.800.com\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Marketing Strategy\",\"item\":\"https:\\\/\\\/www.800.com\\\/blog\\\/marketing-strategy\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"5 Benefits of Using Chatbots for Your Business\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.800.com\\\/blog\\\/\",\"name\":\"800.com\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/#organization\"},\"alternateName\":\"800.com\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.800.com\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/#organization\",\"name\":\"800.com\",\"alternateName\":\"800.com\",\"url\":\"https:\\\/\\\/www.800.com\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.800.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Untitled-design-1.png\",\"contentUrl\":\"https:\\\/\\\/www.800.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Untitled-design-1.png\",\"width\":696,\"height\":696,\"caption\":\"800.com\"},\"image\":{\"@id\":\"https:\\\/\\\/www.800.com\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/800dotcom\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/800-com\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 Benefits of Using Chatbots for Your Business - 800.com","description":"Curious to see how a chatbot can benefit your business? Try one and see what results your company can generate!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/","twitter_misc":{"Written by":"Michael Esposito","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/","url":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/","name":"5 Benefits of Using Chatbots for Your Business - 800.com","isPartOf":{"@id":"https:\/\/www.800.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/#primaryimage"},"image":{"@id":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/#primaryimage"},"thumbnailUrl":"https:\/\/www.800.com\/blog\/wp-content\/uploads\/2020\/11\/5-Benefits-of-Using-Chatbots-for-Your-Business.jpg","datePublished":"2020-11-17T15:30:24+00:00","dateModified":"2022-10-20T15:31:43+00:00","description":"Curious to see how a chatbot can benefit your business? Try one and see what results your company can generate!","breadcrumb":{"@id":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/#primaryimage","url":"https:\/\/www.800.com\/blog\/wp-content\/uploads\/2020\/11\/5-Benefits-of-Using-Chatbots-for-Your-Business.jpg","contentUrl":"https:\/\/www.800.com\/blog\/wp-content\/uploads\/2020\/11\/5-Benefits-of-Using-Chatbots-for-Your-Business.jpg","width":750,"height":476,"caption":"Customer service and support live chat with chatbot and automatic messages or human servant. Assistance and help with mobile phone app. Automated bot and robot. Smartphone helpdesk for feedback cell.; Shutterstock ID 1399145948"},{"@type":"BreadcrumbList","@id":"https:\/\/www.800.com\/blog\/5-benefits-of-using-chatbots-for-your-business\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.800.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Marketing Strategy","item":"https:\/\/www.800.com\/blog\/marketing-strategy\/"},{"@type":"ListItem","position":3,"name":"5 Benefits of Using Chatbots for Your Business"}]},{"@type":"WebSite","@id":"https:\/\/www.800.com\/blog\/#website","url":"https:\/\/www.800.com\/blog\/","name":"800.com","description":"","publisher":{"@id":"https:\/\/www.800.com\/blog\/#organization"},"alternateName":"800.com","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.800.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.800.com\/blog\/#organization","name":"800.com","alternateName":"800.com","url":"https:\/\/www.800.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.800.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.800.com\/blog\/wp-content\/uploads\/2023\/05\/Untitled-design-1.png","contentUrl":"https:\/\/www.800.com\/blog\/wp-content\/uploads\/2023\/05\/Untitled-design-1.png","width":696,"height":696,"caption":"800.com"},"image":{"@id":"https:\/\/www.800.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/800dotcom","https:\/\/www.linkedin.com\/company\/800-com\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/posts\/860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/comments?post=860"}],"version-history":[{"count":2,"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/posts\/860\/revisions"}],"predecessor-version":[{"id":1580,"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/posts\/860\/revisions\/1580"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/media\/861"}],"wp:attachment":[{"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/media?parent=860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/categories?post=860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.800.com\/blog\/wp-json\/wp\/v2\/tags?post=860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}