800.com
  Global Toll Free Communications
 1-800-800-4321 (Toll-Free)  |   1-954-828-0000 (International)
Plans & Pricing Support My Account

Frequently Asked Questions

You Asked... We Answered!
Can I bring my existing number to 800.com?
Yes, you can seamlessly transfer your existing toll-free number to 800.COM.

How To Switch:

1. Click and complete the letter of authorization below.
2. Sign up for service at 800.COM
3. Enjoy the savings.

Download Toll Free LOA Form
TOLL-FREE NUMBER TRANSFER FORM




How soon can I start using my 800.com toll-free or local number?
You can begin using your number following activation. Your number will be displayed on the order confirmation page and in the order receipt email. Activation may take up to 1-2 hours, however to expedite this process you can contact us at 1-800-800-4321.


Can I switch to another plan after I sign up?
Yes, you can change your plan at any time by contacting customer service.


Can I have multiple numbers on the same account?
Yes, you can add additional numbers to your 800.com account at any time by simply logging in to your account and placing a new order.


How do I log in to my 800.com account?
You can login to your 800.com account using your email address and password that you signed up with, by clicking on >> My Account in the top-right corner of the home page.


How do I reset or change my password?
  1. Click the Forgot Password link on the support page and enter your email address.
  2. Provide the answer to your Security Question.
  3. A new temporary password will be sent to the email address on your account.
If you’d like to change your password:
  1. Login to the My Account section of our website.
  2. Select the Profile tab.
  3. Select Change Password.

How do I change the email address or username?
  1. Login to your 800.com Account
  2. Select the Profile tab.
  3. Select Change Email.
  4. Enter your current email address along with your new email address and click Save.
Please Note: Changing your email address will change the username you use for logging in to your account online.


What are the features included with each plan?
All plans include every feature we offer >> View all features


How many minutes are included with my account? All of our plans offer Unlimited Minutes!


How do I select my call routing settings?
  1. Login to your 800.com Account.
  2. Select the Settings tab.
  3. Specify the forwarding type you would like to use.

Where can I route my calls internationally?
You can route your number to any country worldwide to any phone. We include over 60 destinations at no additional charge. Some countries have additional termination rates depending on the country you are routing your calls to.


How do I retrieve my voicemail messages and faxes?
To access your voicemail messages from your online account:
  1. Login to your 800.com Account.
  2. Select the Voicemail tab.
  3. Click the Play button next to the message you want to hear.
To access your faxes from your online account:
  1. Login to your 800.com Account.
  2. Select the Faxing tab.
  3. Click the View button next to the message you want to view.
You can also have your voicemail messages forwarded to your email. See "How do I setup email notifications for voicemail messages?" below.


How do I setup email notifications for voicemail messages?
  1. Login to your 800.com Account.
  2. Select the Voicemail tab.
  3. Select Voicemail Options.
  4. Click the Email Notification checkbox and enter your email address.
You may also choose to attach the voice message to the notification email using the Attach Voice Message to Email checkbox.


How do I setup SMS notifications for voicemail messages?
  1. Login to your 800.com Account.
  2. Select the Voicemail tab.
  3. Select Voicemail Options.
  4. Click the SMS Notification checkbox and enter your cell phone number and carrier.
Please Note: Standard text messaging rates may apply.


How do I record or change a custom voicemail greeting?
  1. Login to your 800.com Account.
  2. Select the Voicemail tab.
  3. Select Voicemail Options.
  4. Click the Record a Custom Greeting button.
  5. Enter a phone number that our system can call you at.
  6. You will receive a phone call with voice prompts instructing you further.



How do I retrieve my voicemail messages from my phone?
Your 800.com phone number must be setup to forward to an Auto-Attendant greeting. If enabled, you can check your voicemail messages by following the steps below:
  1. Dial the toll-free or local number associated with your 800.com account.
  2. Dial 86# + option 3 when you hear your Auto-Attendant greeting.
  3. Enter your voicemail password when prompted.


How do I view my call history?
  1. Login to your 800.com Account.
  2. Select the Reports tab.



How do I view my billing history?
  1. Login to your 800.com Account.
  2. Select the Billing tab.
  3. Select Statements.



How do I change the credit card associated with my account?
  1. Login to your 800.com Account.
  2. Select the Billing tab.
  3. Select Payment Information.



How do I setup a fax number on my account?
  1. Login to your 800.com Account.
  2. Select the Faxing tab.
  3. Specify the type of number you would like to setup for sending and receiving faxes.
  4. Enter your payment details if necessary.
Please Note: There is no fee when you choose an 844 or 855 prefix fax number. However, there is a one-time $30 activation fee for setting up a fax number that begins with the 800 prefix, and a one-time $20 activation fee when you choose an 888, 877, or 866 prefix.


How do I send a fax from my account?
  1. Login to your 800.com Account.
  2. Select the Faxing tab.
  3. Select Send a Fax.
  4. Enter the recipient's fax number in the TO field.
  5. Attach a file to fax using the "choose a file" button then click send.
  6. Supported types (tiff, gif, png, jpeg, txt, doc, xlsx, docx, jpg, xls, ppt, pdf, pcl, eps, ps, html, xml, rtf)



Can I request a specific (vanity) number?
A "vanity" number is a toll-free or local number that spells a person’s or company’s name, a word or an acronym. Yes, you can request a vanity number by contacting customer service. 800-800-4321. There is a one-time $30.00 activation fee for toll-free vanity numbers. Please be advised that toll-free numbers are subject to availability and the ordering and setup process for vanity numbers may take 3 to 5 days.


Is there a long term contract required?
No contracts or commitments.


What are my payment options?
We currently accept American Express, Visa, MasterCard, and Discover credit/debit cards with a US or Canadian billing address. Additional payment methods are also being planned, so stay tuned!


Is there a setup or activation fee?
If you choose an 855, 844 prefix, or a local number there is not an activation fee. However, there is a one-time $30 activation fee when you choose an 800 prefix and a one-time $20 activation fee when you choose an 888, 877, or 866 prefix.


Can I route my number to another toll-free number?
You can route your number to any number worldwide.


How quickly can I see my calls online after making a call?
In most cases, you will be able to view your call online within 5 minutes of completing your call.


Will you sell or share my information with others?
No, your information will be kept strictly confidential. We take extra measures to protect your sensitive information by restricting access and we encrypt your sensitive personal data.


What are the customer service hours of operation?
Our customer service hours of operations are from 9 AM to 11 PM (Eastern Time) Monday through Friday and 10 AM to 3 PM (Eastern Time) on Weekends / Holidays.


We accept Discover, American Express, MasterCard and Visa
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How do 800 Toll-Free Numbers work?

Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844 or 833. Toll-free numbers allow callers to reach businesses and or individuals without being charged for the call, the business can be located globally. The charge for using a toll-free number is paid by the called party (the toll-free subscriber / Business owner) instead of the calling party. Toll-free numbers can be forwarded directly to your business or personal telephone number in any country on any device/phone using 800.com.

Toll-Free numbers are very common and have proven successful for businesses, particularly in the areas of customer service and telemarketing. Toll-free service provides potential customers and others with a “free” and convenient way to contact businesses. US consumers are seven times more likely to call a Toll-Free number than a traditional local number when doing business with an out-of-state business and US consumers have a higher sense of confidence when a business has a Toll-Free number.

Toll-free numbers are also increasingly popular for personal use. For example, parents can obtain toll-free numbers to give to a young adult who is away at college, allowing that young adult to call home anytime without having to make a collect call or pay for the call in addition to posting ADs on sites such as www.ebay.com, www.amazon.com, or http://www.craigslist.org sites.


Get an 800 Toll-Free Number or any Toll Free prefix such as 800, 888, 877, 866, 855, 844 and 833 at 800.com

Today, there are seven toll-free codes: 800, 888, 877, 866, 855, 844 and 833. Although 800, 888, 877, 866, 855, 844 and 833 are all toll-free codes, they are not interchangeable. 1-800-234-5678 is not the same number as 1-888-234-5678.


Toll-Free Directory Assistance

Toll-free directory assistance for some toll-free numbers can be obtained by calling 1-800-555-1212. The service is free. Not all toll-free numbers are listed – only the numbers for subscribers that choose to list them. The Federal Communications Commission (FCC) plans to address how to promote competition among multiple providers of directory assistance, including directory assistance for toll-free numbers.


How Are Toll-Free Numbers Assigned?

Toll-free numbers are assigned on a first-come, first-served basis by entities called "Responsible Organizations" or "RespOrgs." Many of these entities also provide toll-free service. RespOrgs have access to a toll-free database that contains information regarding the status of all toll-free numbers. RespOrgs are certified by Somos, Inc., administrator of the toll-free number database.

800.COM is a Somos, Inc., registered Resporg and can help you find the perfect 800 number.


How To Get A Toll Free Number? What Is the FCC’s Role?

The FCC regulates and creates the rules under which toll-free numbers can be used or obtained. The FCC requires that toll-free numbers be portable or transferable to different providers, meaning that a toll-free number subscriber can port there number to a new provider when changing toll-free number service providers. The FCC’s rules designate the criteria for determining the status of each toll-free number.

The FCC, however, is not involved in the day-to-day assignment of toll-free numbers, does not have direct access to the toll-free number database, and cannot provide any information about the status of a toll-free number or a request for a toll-free number. A telephone industry standards-setting organization establishes guidelines for toll-free numbers, and the guidelines must comply with the FCC’s requirements.


What are "Vanity" Toll Free Numbers and How Can I Get One?

A "vanity" toll free number is a toll-free number that also spells a person’s or company’s name or spells a word or acronym that is chosen by the subscriber, such as 1-800-FLOWERS, 1-800-PET-MEDS, 1-800-DENTIST. To find out whether a specific toll-free number is available, contact 800.COM the authority on toll-free service and top rated provider.

To get a Vanity number just click 800.COM or Call: 1-800-800-4321


Other vanity number examples:

800-VAPE-OIL 844-VAPE-JUICE 833-BEE-HIVE 844-411-ADULT 844-LOCKED-UP 844-4-VAPE-OIL 877-UBER-LAW
844-411-KEYS 866-4-BIZ-LOAN 844-MY-WAGYU 844-411-TACOS 844-4-RAW-JUICE 844-DIRTY-CAR 888-LYFT-LAW
844-FIX-CODE 877-877-EXTRA 855-GET-WAGYU 888-411-RUGS 866-MY-LAW-PRO 844-4-BIZ-LEND 866-HOLE-IN-1
844-411-ZIKA 844-YOGA-LUV 844-WE-LOAN-4U 844-411-ADVICE 844-WE-DO-TEA 844-GOLF-FUN 833-2-PAVE-IT